Refund Policy

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, with original tags attached, and in its original packaging when applicable.

To request a return, please contact us at roogcompany@gmail.com with your order number. Returns sent without prior approval may be refused.

Customers are responsible for return shipping costs, unless the item is confirmed to be defective or we sent the wrong item.

Original shipping costs are non-refundable. A restocking fee of up to 10% may apply to approved returns, except where prohibited by law.

Final sale items, custom items, made-to-order items, gift cards, and items marked “Final Sale” cannot be returned or exchanged unless required by law.

Refunds are issued only after we receive and inspect the returned item. ROOG reserves the right to deny returns that do not meet this policy.

If you receive a defective, damaged, or incorrect item, please contact us within 5 days of delivery at roogcompany@gmail.com with your order number and clear photos or videos of the issue.

If the issue is confirmed, we may offer a replacement, repair, store credit, or refund.