Shipping Policy

Orders are processed within 2–5 business days after payment is confirmed, unless otherwise stated on the product page.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, high order volume, or other circumstances outside our control.

Customers are responsible for entering a complete and correct shipping address. If a package is returned due to an incorrect address, refusal, or failed delivery attempt, the customer may be responsible for additional shipping fees.

Once a package is marked as delivered by the carrier, ROOG is not responsible for lost or stolen packages.

If you have questions about your order or shipping status, please contact us at roogcompany@gmail.com.